FAQ's

We employ HEX, Pantone, and CMYK. You can define the color of your design by choosing the HEX color in our online creator. We also receive Pantone color codes for the actual printing process. For some of our digitally printed products such as custom stickers and cards, we will utilize CMYK printing. For more details about color models, please read our guide.

Method 1

You can select the type of packaging you are interested in on our website.

1. Select the product
   
2. Select product options
   
3. Select quantity
   
4. Start designing your graphics through the Customize button on the product page.

Method 2

Send the following information via email:

1. Select the product
   
2. Select product options
   
3. Select quantity
   
4. Send your vector graphics via email.
   
5. Your vector graphics,
   
6. Additional instructions or draft graphics

The production lead time will vary depending on the complexity and quantity of your order. Generally speaking, simple custom packaging orders are completed within 7-14 working days, and complex orders may take 2-3 weeks.

You can modify the design before production begins, but please fully communicate with our design team before confirming the final design.

All direct payment gateways comply with the standards stipulated by PCI-DSS as governed by the PCI Security Standards Council, which is a collaborative effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we do. All payment processing and crucial customer information is rapid, effortless, and safe.Learn more about our store's secure checkout experience (powered by Shopify) here.

We accept payments via Paypal and major credit card companies such as Visa, Mastercard, and American Express.

Domestic shipping may take up to 5 business days.Foreign shipping might take up to 14 business days.Owing to global supply chain challenges, shipping times might be longer than normal.

Shipping rates may vary based on your region and are computed at checkout.Here are the complete details of our Shipping Policy.

Yes, we provide free shipping for all orders.

Yes, we dispatch our products worldwide.

A complete list of all our shipping areas can be found here.If your country or region is not listed, please don't hesitate to contact us to see if we can sort out the details.

All our products undergo quality control.Our warranty offers a guarantee against manufacturer defects.The guarantee encompasses any manufacturing, design, or material defect. Please inform us within 2 months upon noticing any defects.It does not cover damages, improper use, or other issues that are not attributed to a manufacturer defect.

An extended warranty can be added to your products at an extra cost.Please contact us for more details about extended warranties.

The cost of the extended warranty may vary depending on the type of product and the extended period.Please contact us for more information.

Yes, we offer both full and partial refunds.Please inquire for more information about our Refund policy.

A refund request can be submitted within one month after the purchase has been made.

In the case where the product and packaging are unopened and undamaged, you are eligible for a full refund.In the case where the packaging has been opened and the product has been used, you are eligible for a partial refund.In the case where a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.Please check our Terms of Service to see if you are eligible for a refund.

When an order doesn't have free shipping, all shipping costs (including the return shipping) are the responsibility of the customer.

When an order includes free shipping, only the cost of the return shipping is the responsibility of the customer.