FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Design & Customization
What color models do you support for printing?
We work with HEX, Pantone (PMS), and CMYK color systems. For the easiest design experience, use our online design tool to select colors with HEX codes. For absolute color precision in the final print, we highly recommend submitting Pantone (PMS) codes. Learn more in our detailed guide on color models.
Can I get a sample of my custom tissue paper before the full order?
To keep our process efficient and sustainable, we provide digital proofs. Our online design tool allows you to see a realistic preview of your custom tissue paper before you commit. We do not offer physical samples for custom designs.
What file format should my logo be in?
We accept JPG and PNG files directly in our design tool. For the sharpest print quality, vector files (AI/EPS) are ideal. If you have a vector file, please contact us after placing your order.
Do you offer design help?
Yes! If you need assistance setting up your logo or creating a full-pattern design, our team is here to help. Contact us at info@ilovewrapper.com for design support.
Products & Ordering
Below are some of are common questions about orders
What are the different tissue paper weights (GSM) you offer?
We carry a range of weights to suit various needs: 17, 22, 28, 30, 35, and 45 GSM.
What is your minimum order quantity (MOQ)?
Our MOQ starts from just 50 sheets, making it easy for small businesses and large brands alike to create custom packaging.
How long does it take to produce my order?
Standard production time is approximately 14 working days after final design approval. We offer rush production for an additional fee if you need your order sooner.
Do you offer bulk or wholesale pricing?
We provide competitive volume discounts on large orders. Please contact us with your quantity and product details for a custom quote.
Payments & Security
Is my payment information safe?
Absolutely. All transactions on our site are processed through PCI-DSS compliant payment gateways, ensuring your data is protected with the highest security standards.
What payment methods do you accept?
We accept payments via PayPal, Visa, Mastercard, and American Express.
Shipping & Delivery
Do you offer free shipping?
Yes, we are pleased to offer free standard shipping on all orders to most destinations.
How long will shipping take?
Domestic orders typically arrive in 3-5 business days after production, while international shipping takes 10-14 business days. Please note that these are estimates and delays can occasionally occur.
Do you ship worldwide?
Yes, we ship our custom tissue paper globally. If you have questions about shipping to your specific country, please contact us.
Returns & Refunds
What is your return policy?
Because all our tissue paper is custom-printed to your specifications, we cannot accept returns or offer refunds for simply changing your mind. However, we fully guarantee our work against any manufacturing defects.
What if my order arrives with a printing error or is damaged?
We stand by the quality of our products. If there is a manufacturing defect or error on our part, please contact us within 7 days of receiving your order, and we will resolve the issue.