Printing Process
What color model do you use for printing?
We utilize intaglio printing technology for precise patterns and long-lasting color fidelity.Learn more.
Customization Workflow
How do I start customizing my packaging?
Online Design:
- Select product type and specifications.
- Upload vector files (AI/EPS) via the "Customize" button.
Email Submission:
- Send product options, quantities, and design files to our support team.
- Include design notes or sketches for clarity.
What is the production timeline?
- Standard Orders: 3-7 business days (after design confirmation).
- Complex Designs/Large Orders: Additional 3-5 business days.
Can I modify the design after approval?
- Free revisions (up to 2 times) before production begins.
- Changes cannot be made once production starts.
Payment & Security
What payment methods do you accept?
- PayPal, Visa, Mastercard.
- Secure checkout via Shopify (SSL/PCI-compliant).
Is my payment data safe?
All transactions are processed through PayPal and Shopify. We do not store credit card details.
Shipping & Delivery
What are the shipping costs?
Free global shipping. Shipping Policy.
How long does delivery take?
- US/EU: 10-18 business days.
- Other Regions: 14-30 business days.
- Track your order with the provided tracking number (sent within 24h of shipment).
Do you ship internationally?
We deliver to 200+ countries.Check coverage. Contact us if your region isn’t listed.
Warranty & Support
Is there a product warranty?
- Coverage: Manufacturing defects (e.g., print errors, material flaws).
- Duration: Report defects within 60 days of delivery.
- Exclusions: Damage from misuse or improper handling.
Can I purchase extended warranty?
Extended warranty plans are available for purchase. Contact us for pricing based on product type.
Returns & Refunds
Can I return customized products?
- Custom-Printed Items: Non-refundable due to personalized production. (For example: custom tissue paper and custom ribbon.)
- Non-Custom Products: Full refund for unopened items within 30 days. Refund Policy.
Who covers return shipping costs?
- Free Shipping Orders: Customer pays return shipping.
- Paid Shipping Orders: Customer covers outbound and return shipping.