Free shipping and returns

Printing Process

What color model do you use for printing?

We utilize intaglio printing technology for precise patterns and long-lasting color fidelity.Learn more.

Customization Workflow

How do I start customizing my packaging?

Online Design:

  • Select product type and specifications.
  • Upload vector files (AI/EPS) via the "Customize" button.

Email Submission:

  • Send product options, quantities, and design files to our support team.
  • Include design notes or sketches for clarity.
What is the production timeline?
  • Standard Orders: 3-7 business days (after design confirmation).
  • Complex Designs/Large Orders: Additional 3-5 business days.
Can I modify the design after approval?
  • Free revisions (up to 2 times) before production begins.
  • Changes cannot be made once production starts.

Payment & Security

What payment methods do you accept?
  • PayPal, Visa, Mastercard.
  • Secure checkout via Shopify (SSL/PCI-compliant).
Is my payment data safe?

All transactions are processed through PayPal and Shopify. We do not store credit card details.

Shipping & Delivery

What are the shipping costs?

Free global shipping. Shipping Policy.

How long does delivery take?
  • US/EU: 10-18 business days.
  • Other Regions: 14-30 business days.
  • Track your order with the provided tracking number (sent within 24h of shipment).
Do you ship internationally?

We deliver to 200+ countries.Check coverage. Contact us if your region isn’t listed.

Warranty & Support

Is there a product warranty?
  • Coverage: Manufacturing defects (e.g., print errors, material flaws).
  • Duration: Report defects within 60 days of delivery.
  • Exclusions: Damage from misuse or improper handling.
Can I purchase extended warranty?

Extended warranty plans are available for purchase. Contact us for pricing based on product type.

Returns & Refunds

Can I return customized products?
Who covers return shipping costs?
  • Free Shipping Orders: Customer pays return shipping.
  • Paid Shipping Orders: Customer covers outbound and return shipping.

Didn’t find your answer?

Don't hestitate to contact us