7X24 Support
We are online 24/7 and we will reply you within 10 minutes to 5 hours.
Live Chat
You can initiate a chat through the chat bubble in the lower right corner of the website to communicate with our support staff in real time.
Expertise
Let our professional staff answer your questions.
FAQs
Our warranty policy
Products within the warranty period should be handled with care.
Of course, if the product you received is obviously defective, please take a video and send it to us (info@ilvoewrapper.com). In addition, please list your order number in the email, and we will check and process it within working days.
Returns and Refunds
i love wrapper is committed to the packaging industry, providing satisfactory products to customers worldwide is our top priority.
Non-customized products
If the product is unopened and unused, we will provide a full refund; if the package has been opened, we will provide a partial refund.
Customized products
If you choose a custom printed product, such as (CUSTOM TISSUE PAPER), and the product received has major defects, we will refund or re-ship in full. If the product is not defective, then we will not be able to provide you with a refund. Of course, before ordering, we will let you fully understand our products to avoid sending such incidents.
* Please note that the customer will be responsible for the refund shipping.
Any return must be in the original packaging and accompanied by proof of purchase (order number, payment method,).
Payment security
All direct payment gateways adhere to the standards set by PCI-DSS managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Delivery Times
Standard delivery usually takes about 7 working days. Please note that with larger orders, there may be a delay of 1-2 working days and your order may arrive later than usual.
If your order has not been delivered after two weeks, please contact us and we will investigate the details and get back to you.
Out of stock notification
If the product you want is out of stock, feel free to send us a message with the product you're looking for in the subject line. We'll notify you when it's back in stock!